We no longer offer overnight or 2nd day shipping options. Shipping will be by ground service only as indicated below. Because we have no control over our mail carriers' ability to deliver items as guaranteed, we have decided not to offer such options. We apologize for this inconvenience. MAKING A PURCHASE:
Currently, we accept Visa/Mastercard and Paypal as payment options. PLEASE BE AWARE THAT BECAUSE OF THE STRUCTURE OF OUR ONLINE SHOPPING CART, YOU WILL BE CHARGED AT THE TIME OF PURCHASE
. Please plan accordingly if you proceed with your purchase. Please refer to "Returns on Non- Defective Merchandise" or "Backorders" below for additional information regarding refunds.
For qualifying businesses, we do accept purchase orders. Please refer to Purchase Order Info
for more information. SHIPPING INFORMATION:
Your order will usually ship out within 1-7 business days. Although most shipment times are less, please allow up to two weeks for delivery on in stock items. In rare instances, items listed as "in stock" may be unavailable at time of purchase. If this is the case, you will be notified ASAP and given the option on how to proceed.
Shipping costs are calculated, based on weight, according to our Shipping Chart
. We currently ship via UPS, FedEx, DHL and truck line. We must have a valid physical shipping address. IMPORTANT NOTE: If the address customer provides is incorrect or insufficient and the item is returned to us, another shipping fee will be charged to the customer. NO P.O. BOXES ACCEPTED. PHYSICAL LOCATIONS ONLY, PLEASE.
We are authorized distributors for several manufacturers: Anatex, Guidecraft, KidKraft, Jonti-Craft, Hape International (Educo), Great Waits and others. Many items ship directly from these respective warehouses. As such, if ordering multiple items, you will possibly receive more than one shipment. In these cases, you will be notified and given tracking numbers for all items. For single item sales, tracking numbers will also be provided when item ships. DELIVERY PARAMETERS:
At this time, we ship within the contiguous United States. Alaska
will incur an additional shipping charge for UPS air delivery. We will provide you with the final additional shipping cost once location is known. This will be added to your total purchase cost. Please refer to our Shipping Chart
to calculate your shipping costs. Shipping is based upon total weight of items purchased. BACKORDERS:
Most times, items that are currently out of stock are so noted on the item's webpage. In rare instances, items listed as in stock may, in fact, be out of stock at time of purchase. If this is the case, you will be notified and given the option to cancel your order if you would rather not wait. If at all possible, we will give you an ETA (estimated time of arrival) on the item to the best of our ability. Please be aware that ETA for out of stock items is not definitive and may change subject to manufacturer's notice, including items that have been discontinued and are no longer available. Our shopping cart is structured so that you will be charged at the time of purchase, whether or not an item is on backorder or no longer available.
If this is not acceptable to you, please do not place the order until we are restocked on that item. Orders cancelled due to out of stock status will be refunded promptly should you not wish to backorder.
As a legal business, we are required to collect 6% sales tax for any orders shipped to the state of South Carolina. Additionally, some items may be subject to a California sales tax. This will be automatically calculated at checkout. No other taxes apply. RETURNS ON NON-DEFECTIVE MERCHANDISE:
We will only accept returns on non-defective merchandise for 30 days from sale date. Item must be unopened, and originally packaged
. You must notify sales[at]the-toy-palace.com
(replacing [at] for @) for further instructions. **NOTE** Shipping charges are non-refundable, and item will be returned at customer's cost. Immediately upon receipt of returned item(s), customer will be refunded via method of original payment. A 25% restocking fee will be deducted from purchase cost. OUR GUARANTEE:
We guarantee your satisfaction and want you to be happy with your purchase! All of our products come with a 30-day money back guarantee. If an item is damaged or defective at the time of delivery, we will replace it or refund your money, upon receipt of original merchandise
. In some cases on items with individual replacement parts, we will send a duplicate replacement for pieces that are defective, versus an entirely new item. In these instances, nothing needs to be returned and you may dispose of the defective piece as you wish. All original merchandise being returned must
be returned in the original packaging with any pertinent printed materials. You must notify sales[at]the-toy-palace.com
(replacing [at] for @) immediately upon receipt of damaged merchandise for further instructions. Failure to follow this procedure may void our obligation to honor this guarantee, and will be solely determined on a case-by-case basis at our discretion. CANCELLING AN ORDER:
Please be aware that as soon as you place an order, the processing of that order begins. In the event you wish to cancel your order, you must notify us immediately. However, this is no guarantee
that the order can be stopped. We will attempt to cancel on your behalf, but be advised that if the process is already sufficiently underway, you will need to wait for the arrival of your order and return it as stated in our return policy as outlined above. DECLINED CHARGES AND YOUR BILL:
In the event that you attempt to make a purchase and receive a declined response, please be aware that this declined amount may likely be held aside by your bank and appear as a charge. However, depending on your card-issuing bank's policies, this declined amount is generally put back into your credit limit in 24-48 hours. We have no control over this, and you need to address any concerns with your bank. We will attempt to help you resolve any problems with your bank, but please note it is not our responsibility to do so.