Warranty on rugs: All rugs come with a useful life limited wear warranty.
Flagship warrants that its rugs will lose no more than 20% of the yarn during the useful life of the rug commencing at the time of purchase. Flagship warrants abrasive wear only. This warranty does not cover tears, burns, pulls, cuts, pilling, matting, or damage due to improper use or improper cleaning agents or methods, nor does it cover rugs on stairs or outside areas.

Warranty on surging of rugs:
100% of cost within three months. Flagship warrants the surging for three months for manufacturing defects only. This warranty does not cover damage caused by furniture abrasing the surging, a person using a projectile to damage surging, or floor cleaning equipment abrasing the surging while cleaning other surfaces in proximity to the rug.

Returns:
Time limitations on returns from date received is 5 days.

No returns on used carpet or rugs for any reason unless there is a wear problem as stated above.

If returned for repairs, the rug must be cleaned professionally thoroughly before returned or repaired. Flagship will require proof of commercial cleaning before accepting rug.

No labor allowance will be given for any labor costs involved in any returns.

Restocking fee of 20% plus freight costs will apply to those orders in which product was ordered in error by customer, for example: wrong color, size, and/or style. Restocking fee will not apply for exchanges.

By purchasing a Flagship Carpet from The Toy Palace, customer acknowledges and agrees to these terms.