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FAQs

Below are some commonly asked questions. Hopefully, it will help answer some of your inquiries, but please feel free to let us know if there is something else.




CAN YOU SEND ME A CATALOG?

At present, we do not have a print catalog available due to the fact that our inventory fluctuates. New products are added often, while others become discontinued or are no longer available. A print catalog would be impossible to keep current. However, in the future, we will be offering an online, printable catalog.

DO YOU OFFER BULK DISCOUNTS?

Absolutely! Depending upon the items purchased, we would be happy to work with you on bulk discounts (5 or more of any one item). If you are interested in finding out more, simply send an e-mail and provide us with what product you're interested in, as well as amount to be purchased. We will get back with you as soon as possible with a quote.

CAN I SUBMIT A PURCHASE ORDER?

Currently we extend terms (net 30) to hospital facilities, school systems and other approved businesses. Please refer to Purchase Order Information for more details.

DO YOU HAVE A STORE LOCATION?

No, we are strictly an e-Commerce site and have no brick and mortar location.

CAN I REACH YOU BY PHONE?

In trying to keep our overhead costs to a bare minimum, and be able to provide you with the best possible prices available on the Internet, we only offer contact via email or fax at (510) 743-4161. Rest assured that we answer all inquiries very promptly, and consider customer service to be our utmost concern. Go ahead and send us a question! We'll get back to you in 24 hours or less in most cases.

HOW DO I PAY WITH A CASHIER'S CHECK/MONEY ORDER?

If you prefer to pay by cashier's check/money order, simply select that option in the Shopping Cart and proceed through checkout. Then send payment to us at:

The Toy Palace
P.O. Box 152
Reidville, SC 29375

Once your cashier's check or money order is received, processing will proceed as normal. We will hold your order for 30 days from date of sale until payment is received. If payment is not received by that time, the order will be cancelled.

WHO IS THE TOY PALACE?

We are a dedicated family-operated business. We strive to find only the best quality toys to enrich your child's learning experience through play. We started this business because of our love for kids. We are also parents! We pride ourselves on providing toys that meet your standards, as well as providing you with a pleasant, happy shopping experience.

Call us: 510-743-4161

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